Return & Refund Policy

Last updated: June 2026

At RYNOW Trading, we are committed to providing genuine products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 3 calendar days from the date of delivery, subject to the following conditions:

The item must be brand new, unopened, unused, and in its original sealed condition.
The product must be returned with all original packaging, accessories, manuals, warranty cards, labels, promotional gifts, and invoices.
The item must be in 100% resaleable condition, as determined by RYNOW Trading.
A 20% restocking fee will be charged.
Original shipping charges are non-refundable.
Return shipping costs shall be borne by the customer.
Approved returns under this category will be refunded in the form of Store Credit only.
Store Credit issued is non-transferable and cannot be exchanged for cash.

RYNOW Trading reserves the right to reject any return request that does not comply with the above conditions.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, refund, or exchange:

Products that have been opened, unsealed, installed, activated, registered, or used.
Products returned without complete packaging, accessories, or documentation.
Products with damaged, missing, or defaced serial number stickers.
Products showing signs of misuse, negligence, mishandling, modification, or accidental damage.
Products damaged due to improper installation or operation.
Clearance, final sale, special order, customised, or non-stock items.
Software licenses, digital products, gift cards, or downloadable products.
Products redeemed with manufacturer promotions, cashback programs, or registration benefits.

3. Damaged, Defective, or Incorrect Products

If you receive:

A product damaged during delivery,
An incorrect item,
A product with a manufacturing defect upon arrival (DOA),

please notify us within 3 calendar days from the date of delivery.

To facilitate the claim process, customers may be required to provide:

Clear photos and/or videos of the product and packaging,
Proof of purchase,
Order number,
Serial number details,
A description of the issue encountered.

Upon verification, RYNOW Trading may offer one of the following remedies:

Replacement of the affected product,
Repair under the applicable warranty terms,
Store Credit,
Refund (at the sole discretion of RYNOW Trading).

Where the issue is confirmed to be caused by our error or a verified manufacturing defect, RYNOW Trading will bear the reasonable shipping costs associated with the return and replacement process.

4. Warranty Claims

Products sold by RYNOW Trading may be covered by Malaysia Local Warranty, subject to the manufacturer's warranty terms and conditions.

Warranty claims:

Do not automatically qualify for a refund.
May require inspection by the authorised distributor or service centre.
May be repaired, replaced, or otherwise handled according to the distributor's warranty policy.

Warranty coverage does not include:

Physical damage,
Water or liquid damage,
Damage caused by misuse or abuse,
Unauthorised repairs or modifications,
Normal wear and tear,
Consumable parts.

Customers are advised to retain their proof of purchase for warranty purposes.

5. Exchanges

Exchange requests may be accepted within 3 calendar days from the date of delivery, provided that:

The product remains unused and in 100% resaleable condition.
All original packaging and accessories are returned in complete condition.
The product has not been opened, installed, or activated.

Approved exchanges are subject to:

A 20% restocking fee.
Any applicable price difference between products.
Customer responsibility for return shipping costs, unless the exchange is due to our error.

RYNOW Trading reserves the right to refuse exchanges that do not meet these requirements.

6. Return Shipping

Unless otherwise approved by RYNOW Trading:

Customers are responsible for all return shipping expenses.
Customers are encouraged to use a trackable courier service.
RYNOW Trading shall not be responsible for returned items lost or damaged during transit.

If the return is due to:

Incorrect items sent by RYNOW Trading,
Verified manufacturing defects,
Shipping damage attributable to our fulfilment process,

reasonable return shipping expenses may be reimbursed or arranged by RYNOW Trading.

7. Inspection & Processing Time

Returned items will undergo inspection upon receipt.

Please allow approximately 5–10 business days for the return request to be reviewed and processed.

RYNOW Trading reserves the right to reject claims if the returned product does not satisfy the eligibility criteria outlined in this policy.

8. Fraud Prevention

To protect both our customers and our business, RYNOW Trading reserves the right to:

Request additional information or evidence before approving any return or refund request,
Decline claims suspected to be fraudulent or abusive,
Limit future return privileges for repeated misuse of this policy.

9. Limitation of Liability

To the maximum extent permitted by applicable laws, RYNOW Trading shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of products purchased from us.

Our total liability shall not exceed the original purchase price paid for the affected product.

Nothing in this policy limits any statutory rights available to consumers under applicable Malaysian laws.